Return / Refund Policy

If you need to return or exchange any item purchased from OnlineWheelsDirect.com, please notify us by calling our toll free number 855-505-3322. Any one of our wheel and tire technicians will be glad to assist you. We will accept returns according to the return policy below. All returns must be made within 7 days of the delivery date. Only unmounted products are eligible for return.

Please follow these specific instructions to ensure proper credit.

  • All returns require a Return Goods Authorization (RGA) approved number.
  • Please call OnlineWheelsDirect.com Customer Service at 855-505-3322, press option 1 and request an RGA number from an OnlineWheelsDirect.com agent.
  • Products must be returned in the original packaging with the original strapping completely intact. Straps must not be broken.

  • RETURN CHECK LIST FOR TIRES ONLY

    • Tire straps must not be broken. If there are no straps, please ship tires individually and DO NOT tape it together for it might break and lose the other pair. OnlineWheelsDirect.com will not be responsible for the missing pair.
    • Tires must not be damaged, mounted, installed or used in any way.
    • Each tire must be clearly labeled with your return address and OnlineWheelsDirect.com destination address even when strapped to another tire.
    • Packing slip with RGA number must be taped securely on the tire.
    • Customer returns will be subject to 15% cancellation and restocking fee.

    RETURN CHECK LIST FOR WHEELS ONLY

    • Wheels must not be damaged, mounted, installed or used in any way.
    • Each wheel must be clearly labeled with your return address and OnlineWheelsDirect.com destination address even when strapped to another wheel.
    • Packing slip with RGA number must be taped securely on the wheel.
    • Customer returns will be subject to 15% cancellation and restocking fee.

    RETURN CHECK LIST FOR WHEEL & TIRE PACKAGES ONLY

    • Wheel and tire packages must not be damaged, mounted, installed or used in any way.
    • Each wheel and tire package must be clearly labeled with your return address and OnlineWheelsDirect.com destination address even when strapped to another wheel and tire package.
    • Packing slip with RGA number must be taped securely on the wheel and tire package.
    • Customer returns will be subject to 15% cancellation and restocking fee.
    To top