Return Policy
We Guarantee Your Satisfaction.
We stand behind the products we sell and aim to gain your trust. If there are ever ANY issues with your order, please contact us directly first before opening a return request.
Buyers who order incorrect products without consulting us prior are responsible for the shipping costs. It is important to verify your order if you have any doubts about sizing, fitment and application before it is processed and shipped.
1. We are unable to accept returns if the following situations apply:
- We will not accept tires that have been used and/or mounted.
- We will not accept tires that have been damaged by the buyer.
- We will not accept late return requests, so please send in your return request within 30 days of your receiving date.
2. Cancellations, "Buyer's Remorse" Returns or "Incorrectly Bought Item" Returns:
- For order cancellations, please contact us within 3 hours the order was placed. We will cancel the order and issue a refund if we received the notification prior to pulling the tires from our warehouses.
- For cancellation requests on orders that have already shipped, please request for a Return Goods Authorization (RGA) from customer service (see How to Return section below). Please note the buyer is responsible for the shipping costs.
3. Free Returns Eligibility:
- Items damaged in transit
- Please send clear photo evidence of packaging damage PRIOR to opening the package, as well as clear photos of the damaged item
- Please notify us and send these photos within 2 days of delivery (delivered date as shown on FedEx.com)
- We will not accept returns nor issue refunds for items damaged in transit if you have not notified us within 2 days of delivery, so please check your package thoroughly as soon as it is delivered
- We will issue an RGA for the eligible return
- We will shoulder the return shipping costs
- Received an incorrect item
- Notify us immediately if you received an item whose manufacturer label does not match the description found on your invoice
- Send us an email with clear photos of the item and labels
- We will issue an RGA for the eligible return
- We will shoulder the return shipping costs
4. How to return:
- All items must be returned with an RGA
- To obtain an RGA, please complete the Return request form by clicking the button below.
- Click on the Request a return button below
- Select the reason for return from the drop-down menu
- Fill out the application then click Submit.
- All items must be returned within 30 days of receiving date.
- All items must be returned with original packaging and manufacturer labels intact
- Buyer is responsible for all additional shipping fees unless otherwise stated
5. Refunds and fees:
- All shipping costs are shouldered by the customer unless otherwise stated.
- Buyer will be billed the shipping charges for refused deliveries
- Refunds will be given as money back or an exchange, per the buyers' request
- We may do a partial refund on a case by case basis
- All items are subject to a 15% restocking fee on all returnable items within 30 days of the receiving date depending on their condition when returned.
| Type of Return Request | Restocking Fee Applied? |
|---|---|
| Buyers changes mind, buyer remorse or price difference | Yes |
| Buyer refuses delivery | Yes |
| Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller | Yes |
| Buyer receives an item materially different from what they ordered | No |
| Order is returned as undeliverable | No but an amount equivalent to the return shipping costs will be deducted |
| Items arrive to the buyer damaged or defective | No |
| Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier | No |
