Return Policy

As we do all transactions online, we also make sure that it would be convenient for consumers to reach out to Online Wheels Direct if ever they have found any defect or damages on wheels and tires packages that are purchased. We give our consumers an easy-access to send us feedback and return to us the damaged product that is purchased, by just simply filling out the form below.

If you have found damage on the product you received, please make sure to contact us right away on (408)707-1980 and there is a specialist who would assist you on what to do and expect during the return process. Returns must be done within 7 days from the time it was purchased, in line with our return policy. Please take note that we do have eligibility requirements as well for a possible return and one is to ensure that the product was never used prior to the return.

Kindly ensure that you were able to get an authorization number from the person you spoke with from our Customer Support Specialist, as this would be an essential information once product has been returned. Here are some of the important details to take note of:

Please refer to the return instructions below on making sure that there will be no shipping damage will happen.

TO DO’s when returning Tires Only

  • Call Online Wheels Direct on (408)707-1980 and get an authorization number for returns.

  • Please make sure that the products are on their original packaging. Ensure straps are not broken. Kindly return the tires individually and do not tape the tires together as this may cause further damage or worse, may lost the other tire. Online Wheels Direct won’t be responsible for any missing pair.

  • The product should not be used or damaged in any way.

  • Please take note that the following information should be noted on the returned product even when attached to another tire:

    Return Address: 4490 Ayers Avenue, Vernon, CA 90058 USA

  • A packing slip with an authorization number securely taped on the return package or tires.

TO DO’s when returning Wheels Only

  • Call Online Wheels Direct’s Customer Service Number at (408)707-1980.

TO DO’s when returning Wheels and Tires Packages

  • Call Online Wheels Direct’s Customer Service Number at (408)707-1980.